When support is needed regarding the IT products or services of a company or institution, the employees might contact a help desk who will provide the information required for maintaining business continuity and/or minimizing system downtime and in some cases, prevent data loss. The help desk services of Livewire cover a variety of functions. In contrast to conventional help desk services, we provide these functions at all levels, from individuals and small businesses to enterprises. We provide assistance in troubleshooting, give answers to questions, solve known problems, and investigate options for unknown issues.
We provide monitoring options for our clients, and can also use remote control to perform certain actions with or on behalf of the user, or show best practices through remote assistance.
Our friendly team is available through phone and email, and uses sophisticated software for network monitoring, remote control, and maintenance.